Refund and Cancellation Policy

Currency

Prices on the Plans page are in US dollars. If your card uses another currency, your bank sets the conversion. This deployment does not charge a card.

What you are buying

You are buying research credit: a prepaid balance that can be spent on model usage inside SioraAI. It is not transferable and it is not redeemable for cash.

When it is delivered

On this deployment, activating a plan or top-up adds the credit to your browser balance immediately after you confirm. There is no shipment.

Card payments

Card charging is not enabled. The checkout page adds the published amount of credit without taking a payment. When card billing is connected, this page will say so before you pay, and a digital-content checkout will ask you to confirm immediate delivery.

Refunds

Credit that has been consumed by a finished answer is not refundable, because the compute has already been paid for. Credit that was added by mistake on a card charge, once cards exist, can be reviewed by email within 14 days if it has not been spent.

Nothing here removes a right the law gives you and does not allow you to waive.

Failed runs

A run that errors before it delivers an answer is not drawn from your balance. A run you stop may bill the tokens already used.

Cancelling

There is no recurring card subscription to cancel in this deployment. You can stop using the service at any time. Credit already on the device stays until it is spent or you clear site data.

Billing errors

If a balance looks wrong, email support@sioraai.com with the time of the run and the receipt shown under the answer.

Contact

Questions about this policy: support@sioraai.com.